| |
student |
| Name : |
Shannon |
| Industry Type : |
Design Build Firms |
| City & State : |
Ft. Worth,Tx
|
| Job Title |
student
|
| Relocation Preferences : |
none
|
| Objective : |
work in architect firm using AutoCAD or other programs designing floor plans, layouts, and various other projects.
|
| Resume : |
PROFILE
Results-oriented, dependable professional experienced in customer service, sales, negotiating and closing contracts. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity and company profitably. Works well independently and as a part of a team. Committed to excellence; played a key role in TLC Insulators winning the Energy Award in the Parade of Homes of the Home Builders Association in 2004.
EDUCATION
ITT-Technical Institute, Arlington, Texas
Pursuing completion of degree in Computer Drafting and Design, anticipated graduation 2010
Sigma Alpha Pi (National Society of Leadership and Success)
2008-2009 Vice President Arlington Chapter Founding Member
SKILLS
• Proficient in Auto CAD 2008
• Hands on drafting skills
• Produced architectural floor plans, foundation plans, elevations, wall sections and details
• Produced structural steel and concrete framing plans, elevations, column, and beam details, fabrications and connection details
• Computer-aided drafting with conventional methods of graphic communication to solve drafting and basic design-related problems
• Ability to create variety of drawings of various sizes on different drawing media
• Creating proposal drawings from field notes and sketches
• Engineering graphics: designing all types of machinery, weld-type drawings, mechanisms such as gears, bearing, screws, and linkages
• Proficient in use of Microsoft Office Applications
• Excellent customer service skills
• Strong organizational and time management abilities
• Excellent oral and written communication skills
• Fast learner; always willing to master new information
• Excellent problem solving skills
• Demonstrate excellent interpersonal, communication and team skills
• Work effectively in both an independent and team atmosphere
• Excellent leadership, management and supervisory skills
• Photoshop
• Illustrator
• Tele Center Systems
• Sabre Database System
• Qikres
• Crystal Reports
• Nxtrend
• AS400 and CSR data entry applications
QUALIFICATIONS AND ACCOMPLISHMENTS
Customer Service Representative Williamson-Dickie Mfg. Co. Ft. Worth TX
March 2007-January 2008
• Provided customer service through e-mail, phones, fax, outbound sales follow-up
• Processed orders through AS400, CSR entry systems along with others
• Confirmed orders were filled correctly and shipped for the Dickie Outlet Stores for client retention
• Managed and provided customer service for ASI sales division buying groups
• Worked closely with the ASI sales division and Dickies Outlet Stores sales representatives
• Maintained weekly open order and returns reports
Accomplishments:
• Graduated from six-week training course by the fourth week
• Recognized in inter-office newsletter for superior customer service skills
• Wrote a Standard Operating Procedure (SOP) on certificate process
• Pulled in $55k annual revenue for ASI division from competitor
Contract Services Outdoor Illusions Landscape Management Krum TX
November 2006- January 2007 (company closed)
• Assisted owner in outside sales and landscape plan take offs
• Supervised personnel
• Delivered materials
• Accounts Receivables
Branch Administrator Guardian Installed Services Colorado Springs CO
January 2005- November 2006
• Established branch office from ground up for newly created division within the company. Expertise gained through management of personnel and day-to-day operations resulting in increased sales from $90,000 to $400,000 per month within a 12-month time frame.
• Evaluated, selected and hired experienced personnel to carry out quality workmanship resulting in an 80% on-time project completion rate that increased customer satisfaction and repeat business.
• Resolved customer disputes within 24-hours of receipt of issue.
Owner TLC Insulators Inc* Pueblo West CO
February 2004 – January 2005
• Operated business with 2 other partners
• Excellent customer service and workmanship for small customer base gained a 3.5 million dollar contract with a Fortune 500 organization within a 9-month time frame which resulted in the merger of TLC Insulators and Guardian Installed Services.
• Trained staff for quality workmanship.
• Quality workmanship and customer service gained company the Energy Award in the Parade of Homes in 2004.
Marketing Assistant Federated Insurance Ft Worth TX
April 2003 – January 2004
• Update various commercial health and life insurance policies
• Assist sales representatives in various areas
|
|
|
